Horrible Customer Service Experience!

So not only did I NEVER get a billing statement, or a notice to renew, I was randomly billed for $14.50. I called and get the voice-automated system, where you have to speak like a robot in order for it to work correctly. After successfully canceling the initial subscription, it then asks if I’d like to take part in a special promotion to receive some random magazine, and “Urban Latino” for like $16 each. Seriously? Have you not seen me? I am the whitest white girl in the world and you really think I’d be jumping for joy to receive “Urban Latino” at a discount price?! I scream “NO!” into the phone several times only for this cocky female robot automated-machine to say, “Great! We’ll send your magazines out right away!”. Oh you have got to be kidding me!

So I hang up. I call the number back and work my way through the system to get to a REAL person. Someone who clicks from a drop-down menu and pushes keys to get in to my account. He pulls it up, I tell him exactly what has happened, and when I get to the “Urban Latino” part, he starts cracking up. Not only am I now LIVID, I realize what a humongous idiot I must sound like. But I keep going. I want the intitial subscription canceled (the one we never received a billing notice for), and also these special promotions.

Talk about poor customer service. Talk about being so incredibly outraged at a MACHINE. I wanted to smash my phone against the wall. USE REAL PEOPLE. Those automated voice things DO NOT work.

www.magcustomerservice.com if you are reading this: YOU SUCK. HIRE REAL PEOPLE to answer the phones FIRST, and let people choose to use the automated robot chick. Don’t let her be our first option, because there is NO WAY I am the first person to get royally screwed over by “Urban Latino” magazine.

UPDATE!

Just checked our bank statement (Feb 13), and were charged $2.00 for postage and handling. I just got off the phone with a much nicer agent who said the charge was for two magazines. Yep, you guessed it. Urban Latino and whatever the second one was. He credited our account that $2.00 and apologized. Said if we received any issues, they are complimentary and we will not be charged. Great! Now Hubs has bathroom reading material!